Transparent stakeholder information with entity database
Order management with real-time data
Price management in one center with the pricing engine
Seamless communication with customers and citizens
Real-time and customizable reports
Management from one centralized platform for whole inbound and outbound operations
Engagement, as an interface for all stakeholders, provides a safe environment to exchange any form of information, such as:
• Order receipt
• Invoice
• Asset-related services
• Allocation/Outbound relations
• Inbound operations
• Entity management
• Service point analytics
In turn, waste management Engagement Software builds relationships between operations, most importantly, operations and customers. Its return is customer loyalty and increased customer retention. But how?
All Info Meets in One System
Waste Engagement Software is the platform to keep all data regarding stakeholders like suppliers, customers, citizens, recyclers, and many more:
• Names
• Addresses
• Tax numbers
• Competence certificates
Through seamless integration with disparate data streams, Engagement enables transparent progress tracking for all parties at the desired level of detail at any time.
Customers and Citizens: Integral Parts of Each Stage
Evreka provides an end-to-end solution to manage intricate processes digitally, from order receipt and digital planning to invoice calculation. Without harmony with the help of digital tools, all of these processes may collapse.
While operators conduct the waste management procedure to collect waste, recover materials, or rent containers, Engagement provides mobility and transparency for the customers and citizens as well. Evreka Engagement Module helps you achieve maximum efficiency by combining software solutions and seamless integrations with any third-party application. Thanks to the master UI/UX design, you will easily enjoy all these features with a quick onboarding time.
Entities represent footprints that enter the Evreka Engagement system from any point, such as external apps, portals, or the web. So, Evreka entity database system is an interactive and intelligent contact list involving valuable information about all the stakeholders as follows:
• Suppliers
• Customers
• Citizens
• Recyclers
• Producers
This comprehensive entity database gives managers easy access to any kind of information to have visibility over:
• Ordering behavior
• Classification
• Asset-related data and much more!
Overall, entity management handles the registration of entities that use or will use the services offered by Evreka clients and manages their relationships with SPs and the orders.
The rule of paper is over! Days of carrying loads of documents, both in-cab and back at the office, were finished by Evreka’s all-in-one digital order management system. As always requested, this module fully digitizes order management workflows from both call centers and the field. Configure your way of order registration and receipt in light of real-time data and infinitely many options. This way, users can:
• View the list of order plans on the entity details page and the Customer Portal.
• Get an e-mail notification if an order’s status changes.
Both documents and processes are digitized and reinforced with waste Engagement Software!
The pricing engine allows you to record and share accurate prices with your customers anytime, anywhere. It helps you to manage prices centrally and harmonize pricing across all channels. On top of it, financial coefficients like market share are already among the capabilities of the pricing engine to facilitate pay-as-you-throw (PAYT) systems and extended producer responsibility (EPR) practices with producer responsibility organizations (PROs).
Evreka Engagement Software can advance whole waste management operations by synchronizing customer interactions between business units. As you will see, it acts as a customer lifecycle record system. This way, businesses can:
• Monitor
• Automate
• Analyze
• Optimize customer experiences by bringing transparency to both parties.
Users can turn all details in the Engagement Software into coherent, visually immersive, and interactive insights with the Evreka reporting tool. On a deeply informative reports dashboard, any user can:
• See the data summary with attractive visualizations.
• Filter the datasets.
• Customize the dashboard.
• Export data.
• Faulty communication with customers
• Coordination between teams
• The cognitive burden on workers and human errors
• Inefficient and complex reporting from different data streams
• Inability to report progress to customers
• Reduced traffic to your call center
• Increased customer satisfaction and retention
• Digital management support & extensive reporting
• Improved strategic decision-making processes
• Create, edit and deploy customized metrics from one central location
Learn more
Understand customer & citizen needs and expectations, improve your service quality, and ensure absolute satisfaction.
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Evreka’s team helped create a uniquely tailored solution that meets all of Averda operational needs. The team achieved this by showing great flexibility throughout each phase of the project, from idea conception, design, implementation, to production support; enabling us to meet critical milestones.
Solid Waste Management Company | Averda
Waste management is also a value chain that includes many stakeholders. Engagement for waste management systems establish the link between this chain and enables users to increase the interactive connection with all the services offered. From order receipt to invoice, necessary data and communication are provided for each step of waste management, and finally, a value is created from waste.
Waste results from large community actions, so efficiently managing and regaining it as a resource is a participatory process. Waste Engagement Software acts like a customer lifecycle management for each operation to boost productivity with real-time tracking. Thus, customer retention increases while energy, time, and money spent decreases with engagement platforms.
Engagement Software is the front of customer-related actions and communication channels, from order receipt to invoice, for all stakeholders. These stakeholders can be: Customers Citizens Recyclers Suppliers and much more. They can exchange information with the data flow in fast communication lines. So, these ties form loyalty with customer experience management (CXM).
Users can see the operations’ details with the enhanced combination of Evreka solutions, including Material Recovery Facilities (MRFs). The Customer Portal lets users see any needed point, status change, asset-related activities, and other registered info with a safe interface and master UI/UX design. So, thanks to this ease of use, you will be able to adapt to manage such complex operations in a quick onboarding time.
Through integration with operations and employee engagement platforms, Engagement gives transparent tracking for all parties at the needed level of detail. The most important features are:
• Order Management
• Entity Database
• Customizable Reporting
• Product Pricing Engine
So, you can grow your business towards sustainable resource development with proper communication towards customer loyalty and retention.
