In detailEngagement Management features in detail
Engagement is the interface for all stakeholders: a safe place to exchange orders, invoices, asset services and more, through the Customer Portal and the Citizen App.
Entity Database: Interactive Recording
Entities represent footprints that enter the Evreka Engagement system from any point, such as external apps, portals, or the web.
Suppliers
Customers
Citizens
Recyclers
Producers
This comprehensive entity database gives managers easy access to any kind of information to have visibility over:
Ordering behavior
Classification
Asset-related data and much more!
Overall, entity management handles the registration of entities that use or will use the services offered by Evreka clients and manages their relationships with SPs and the orders.
Order Management: Track Every Step
The rule of paper is over! Days of carrying loads of documents, both in-cab and back at the office, were finished by Evreka’s all-in-one digital order management system.
View the list of order plans on the entity details page and the Customer Portal.
Get an e-mail notification if an order’s status changes.
Both documents and processes are digitized and reinforced with waste Engagement Software!
Pricing Engine. Enhancing Commercial Waste Management
The pricing engine allows you to record and share accurate prices with your customers anytime, anywhere. It helps you to manage prices centrally and harmonize pricing across all channels.
Transparent Communication: Follow the Lifecycle
Evreka Engagement Software can advance whole waste management operations by synchronizing customer interactions between business units. As you will see, it acts as a customer lifecycle record system.
Monitor
Automate
Analyze
Optimize customer experiences by bringing transparency to both parties.
Waste Management Engagement Reporting
Users can turn all details in the Engagement Software into coherent, visually immersive, and interactive insights with the Evreka reporting tool. On a deeply informative reports dashboard, any user can:
See the data summary with attractive visualizations.
Filter the datasets.
Customize the dashboard.
Export data.
Customer Portal
Customers follow their services on a map in a web portal and access proof-of-service documents online.
Citizen app
Residents place new service orders from their phone, and the orders flow straight into operations.
Documents & proof of service
Service documents and proof of execution are available to customers when they need them.
Information exchanged through Engagement
- Order receipt
- Invoices
- Asset-related services
- Allocation and outbound relations
- Inbound operations
- Entity management
- Service point analytics
Entity details
- Names
- Addresses
- Tax numbers
- Competence certificates
