{"id":37798,"date":"2022-05-25T11:40:00","date_gmt":"2022-05-25T08:40:00","guid":{"rendered":"https:\/\/evreka.co\/use-cases\/b2c-field-services\/"},"modified":"2022-10-14T13:08:18","modified_gmt":"2022-10-14T10:08:18","slug":"isletmeden-tuketiciye-saha-hizmeti-operasyonlari","status":"publish","type":"use-cases","link":"https:\/\/evreka.co\/tr\/kullanim-durumu\/isletmeden-tuketiciye-saha-hizmeti-operasyonlari\/","title":{"rendered":"Saha Hizmeti Operasyonlar\u0131"},"content":{"rendered":"<section class=\"one-column-text\">\t\n\t<div class=\"container one-column-text-container\">\t\t\n\t\t\t\t<h2 class=\"section-title\">Fark Yarat\u0131n: \u0130\u015fletmeden T\u00fcketiciye (B2C) Saha Hizmeti Operasyonlar\u0131<\/h2>\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t<p class=\"one-column-text-text-area\">Kapsaml\u0131 B2C saha hizmeti operasyonlar\u0131n\u0131 Evreka\u2019n\u0131n alan\u0131nda \u00f6nc\u00fc at\u0131k y\u00f6netimi \u00e7\u00f6z\u00fcmleri ile y\u00f6netin. Ger\u00e7ek zamanl\u0131 operasyonel i\u00e7g\u00f6r\u00fclerle riski azalt\u0131rken hizmet kalitesini art\u0131r\u0131n.\n<br><br>\n\nAt\u0131k operasyonlar\u0131n\u0131n her zaman yetkililerin olu\u015fturdu\u011fu bir planla ger\u00e7ekle\u015fti\u011fini d\u00fc\u015f\u00fcnebilirsiniz. \u0130stisnalar\u0131 duyunca \u015fa\u015f\u0131rabilirsiniz! At\u0131k y\u00f6netimi sekt\u00f6r\u00fcnde de iste\u011fe ba\u011fl\u0131 pek \u00e7ok saha faaliyeti var. Talep \u00fczerine planlanan i\u015fletmeden m\u00fc\u015fteriye (B2C) saha hizmetleri, her an ortaya \u00e7\u0131kabilecek niteliktedir. \u00c7a\u011f\u0131m\u0131z\u0131n m\u00fc\u015fteri odakl\u0131 ortam\u0131nda bir gereklilik olan iste\u011fe ba\u011fl\u0131 saha hizmetlerinin ba\u015fl\u0131ca ama\u00e7lar\u0131 ise \u015funlard\u0131r:\n<br><br>\n\n\u2022 Daha h\u0131zl\u0131 g\u00f6rev tamamlama s\u00fcreleri <br>\n\u2022 Daha \u00e7abuk var\u0131\u015f s\u00fcreleri <br>\n\u2022 Tatmin edici bir m\u00fc\u015fteri deneyimi sa\u011flamak <br>\n\u2022 M\u00fc\u015fteri sadakatini sa\u011flamak\n<br><br>\n\nSadece operasyona odakl\u0131 \u00e7al\u0131\u015fmak art\u0131k yeterli de\u011fil, o kadar \u00f6nemli bir boyut daha var: M\u00fc\u015fteri deneyimi y\u00f6netimi (CXM).\n<br><br>\n\nFaaliyetler, gelen herhangi bir taleple ba\u015flar. Bu talepler herhangi birinden, yeni kullan\u0131c\u0131lardan veya talepte bulunma yetkisi olan kay\u0131tl\u0131 hesaplardan gelebilir. Operasyon kapsamlar\u0131 \u00fclkeden \u00fclkeye farkl\u0131l\u0131k g\u00f6sterse de, genellikle a\u015fa\u011f\u0131daki hizmetleri i\u00e7erir:\n<br><br>\n\u2022 Pest kontrol\u00fc\/Ha\u015fere kontrol\u00fc ve bah\u00e7e at\u0131klar\u0131 y\u00f6netimi <br>\n\u2022 Toplu at\u0131k toplama i\u015flemleri <br>\n\u2022 \u0130ste\u011fe ba\u011fl\u0131 at\u0131k ya\u011f toplama <br>\n\u2022 \u0130ste\u011fe ba\u011fl\u0131 elektronik at\u0131k toplama <br>\n\u2022 Teknisyen randevusu i\u015flemleri <br>\n\u2022 Stok toplama \n<br><br>\nEvreka, yukar\u0131daki \u00e7ok \u00e7e\u015fitli alanlara dair g\u00f6revleri ve daha fazlas\u0131n\u0131 bir arada ve istedi\u011finiz \u015fekilde sa\u011flayabiliyor. Teknik yetkinli\u011fe do\u011fru ileti\u015fim kanallar\u0131n\u0131 da ekleyen EvrekaCrew, i\u015fletmeden m\u00fc\u015fteriye (B2C) saha hizmetini ustaca optimize ediyor.\n\n<\/p>\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<\/div>\n<\/section>\n\n<section class=\"side-by-side-description side-by-side-description--landing\">\n\t<div class=\"container\">\n\n\t\t\n\t\t\t\t<div class=\"side-by-side-description-item\">\n\n\t\t\t<figure>\n\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/evreka.co\/wp-content\/uploads\/2021\/01\/Rectangle-2299-27.png\"\n\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/evreka.co\/wp-content\/uploads\/2021\/01\/Rectangle-2299-27.png 1x, https:\/\/evreka.co\/wp-content\/uploads\/2021\/01\/Rectangle-2299@2x-27.png 2x\"\n\t\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t\/>\n\t\t\t<\/figure>\n\n\t\t\t<div class=\"side-by-side-description-item-list\">\n\t\t\t\t<ul>\n\t\t\t\t\t<li>\n\t\t\t\t\t\t<h3>\u0130novasyondan G\u00fc\u00e7 Alan Ak\u0131ll\u0131 \u00c7\u00f6z\u00fcmler<\/h3>\n\n\t\t\t\t\t\t<p>\u2022 Ger\u00e7ek zamanl\u0131 operasyon takibi ile gerekli i\u00e7g\u00f6r\u00fcleri kazan\u0131n.<\/p><p>\u2022 Maksimum \u00fcretkenlik i\u00e7in kaynaklar\u0131 daha verimli kullanacak sistemleri kurun.<\/p><p>\u2022 K\u0131sa s\u00fcrede tamamlanan g\u00f6revler ve daha k\u0131sa tepki s\u00fcresi elde edin.<\/p><p>\u2022 Saha ve ofis aras\u0131nda kesintisiz ileti\u015fim ve koordinasyon ile hareket edin.<\/p><p>\u2022 Talep planlama maliyetlerini birim ba\u015f\u0131na azalt\u0131n.\u00a0<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"side-by-side-description-item\">\n\n\t\t\t<figure>\n\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/evreka.co\/wp-content\/uploads\/2020\/12\/Rectangle-2299-3.png\"\n\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/evreka.co\/wp-content\/uploads\/2020\/12\/Rectangle-2299-3.png 1x, https:\/\/evreka.co\/wp-content\/uploads\/2020\/12\/Rectangle-2299@2x-4.png 2x\"\n\t\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t\/>\n\t\t\t<\/figure>\n\n\t\t\t<div class=\"side-by-side-description-item-list\">\n\t\t\t\t<ul>\n\t\t\t\t\t<li>\n\t\t\t\t\t\t<h3>M\u00fc\u015fteri Memnuniyetinde \u00c7\u0131ta Hep Y\u00fcksekte<\/h3>\n\n\t\t\t\t\t\t<p>\u2022 Self servis, otomasyon, ileti\u015fim ve daha h\u0131zl\u0131 \u00f6demeler ile m\u00fc\u015fteri memnuniyetini iyile\u015ftirin.<\/p><p>\u2022 Ka\u011f\u0131t kullan\u0131m\u0131n\u0131 minimuma indirin.\u00a0<\/p><p>\u2022 Farkl\u0131 ak\u0131\u015flar\u0131 birle\u015ftirerek yap\u0131land\u0131ran bir veri sistemi kurun.<\/p><p>\u2022 \u00c7e\u015fitli varl\u0131klara dair farkl\u0131 ihtiya\u00e7lar\u0131 rahat\u00e7a uygulay\u0131n ve m\u00fc\u015fterilere gerekli bilgileri iletin.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"side-by-side-description-item\">\n\n\t\t\t<figure>\n\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/evreka.co\/wp-content\/uploads\/2020\/12\/Rectangle-2299-5.png\"\n\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/evreka.co\/wp-content\/uploads\/2020\/12\/Rectangle-2299-5.png 1x, https:\/\/evreka.co\/wp-content\/uploads\/2021\/01\/Rectangle-2299-4.png 2x\"\n\t\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t\/>\n\t\t\t<\/figure>\n\n\t\t\t<div class=\"side-by-side-description-item-list\">\n\t\t\t\t<ul>\n\t\t\t\t\t<li>\n\t\t\t\t\t\t<h3>B\u00fcy\u00fcyen \u0130\u015fletmeleri \u0130leri Ta\u015f\u0131yan At\u0131k Operasyonlar\u0131<\/h3>\n\n\t\t\t\t\t\t<p>\u2022 Y\u00f6netim deste\u011fi ve ayr\u0131nt\u0131l\u0131 raporlarla idari y\u00fck\u00fc ve planlama s\u00fcresini azalt\u0131n.<\/p><p>\u2022 T\u00fcm verileri tek bir merkeze ta\u015f\u0131yarak y\u00f6netin.<\/p><p>\u2022 G\u00f6zetim zinciri kurallar\u0131na uyumu sipari\u015f formu veya g\u00f6rev tamamlama kan\u0131t\u0131 gibi ara\u00e7larla destekleyin.<\/p><p>\u2022 \u00d6l\u00e7ek geri d\u00f6n\u00fc\u015f s\u00fcrelerini ve ilgili riskleri (finansal, operasyonel ve H&amp;S) d\u00fc\u015f\u00fcr\u00fcn.<\/p><p>\u2022 Rota optimizasyonu ile \u00e7evre ve b\u00fct\u00e7e dostu operasyonlara imza at\u0131n.<\/p><p>\u2022 SLA y\u00f6netim mod\u00fcl\u00fc ile operasyonlar\u0131 iyile\u015ftirin.<\/p><p>\u2022 Maliyet, zaman ve enerji tasarrufu sa\u011flayan s\u00fcrd\u00fcr\u00fclebilir at\u0131k y\u00f6netimi operasyonlar\u0131 ile b\u00fcy\u00fcy\u00fcn.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"side-by-side-description-item\">\n\n\t\t\t<figure>\n\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/evreka.co\/wp-content\/uploads\/2022\/02\/sustainable-waste-management-and-circular-economy-transition-scaled.jpg\"\n\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/evreka.co\/wp-content\/uploads\/2022\/02\/sustainable-waste-management-and-circular-economy-transition-scaled.jpg 1x, https:\/\/evreka.co\/wp-content\/uploads\/2022\/02\/sustainable-waste-management-and-circular-economy-transition-scaled.jpg 2x\"\n\t\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t\/>\n\t\t\t<\/figure>\n\n\t\t\t<div class=\"side-by-side-description-item-list\">\n\t\t\t\t<ul>\n\t\t\t\t\t<li>\n\t\t\t\t\t\t<h3>Nas\u0131l \u00c7al\u0131\u015f\u0131yor?<\/h3>\n\n\t\t\t\t\t\t<p>M\u00fc\u015fteriler veya vatanda\u015flar, at\u0131k toplama ihtiyac\u0131 do\u011fdu\u011funda M\u00fc\u015fteri Portal\u0131 \u00fczerinden sipari\u015flerini verebilir. M\u00fc\u015fteri Hizmetleri Temsilcileri, daha fazla bilgi veya bir \u00f6deme i\u00e7in sipari\u015f ayr\u0131nt\u0131lar\u0131n\u0131 kontrol edebilir ve gerekli ayarlamalar\u0131 yapabilir. Her \u015fey haz\u0131r oldu\u011funda, sipari\u015f yetkili ki\u015filerin sistemine d\u00fc\u015ferek bir g\u00f6reve d\u00f6n\u00fc\u015f\u00fcr. G\u00f6rev; planlanan ara\u00e7lara, \u00e7al\u0131\u015fanlara ve co\u011frafi b\u00f6lgelere g\u00f6re bir plana entegre olur ve y\u00f6neticiler g\u00fcnl\u00fck olarak optimize edilmi\u015f rotalar haz\u0131rlar.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"side-by-side-description-item\">\n\n\t\t\t<figure>\n\t\t\t\t<img\n\t\t\t\t\tsrc=\"https:\/\/evreka.co\/wp-content\/uploads\/2022\/05\/employee-mgmt-1x.png\"\n\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/evreka.co\/wp-content\/uploads\/2022\/05\/employee-mgmt-1x.png 1x, https:\/\/evreka.co\/wp-content\/uploads\/2022\/05\/employee-mgmt-2x-.png 2x\"\n\t\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t\/>\n\t\t\t<\/figure>\n\n\t\t\t<div class=\"side-by-side-description-item-list\">\n\t\t\t\t<ul>\n\t\t\t\t\t<li>\n\t\t\t\t\t\t<h3>Nas\u0131l \u00c7al\u0131\u015f\u0131yor?<\/h3>\n\n\t\t\t\t\t\t<p>Saha \u00e7al\u0131\u015fanlar\u0131, g\u00f6revlerine ve g\u00f6rev b\u00f6lgesine ula\u015fan g\u00fcnl\u00fck olarak optimize edilmi\u015f rotalar\u0131na Field Work uygulamas\u0131n\u0131 takip ederek ba\u015flar. At\u0131klar\u0131 toplad\u0131ktan sonra g\u00f6rseller, imzalar ve tart\u0131m ayr\u0131nt\u0131lar\u0131 dahil olmak \u00fczere g\u00f6rev tamamlama detaylar\u0131n\u0131 kaydederler. G\u00f6revler tamamland\u0131k\u00e7a ofisin, m\u00fc\u015fterilerin ve vatanda\u015flar\u0131n giderilen ihtiya\u00e7lar\u0131 anl\u0131k ve ge\u00e7mi\u015fe d\u00f6n\u00fck olarak t\u00fcm payda\u015flarca izlenebilir. Gerekti\u011finde herhangi bir a\u015famada fatura d\u00fczenlenerek M\u00fc\u015fteri Portal\u0131 \u00fczerinden payla\u015f\u0131labilir. Dijital i\u015flemler sayesinde sistem y\u00f6neticisi, ger\u00e7ek zamanl\u0131 verilerle olu\u015fturulan metrikleri ve raporlar\u0131 inceleyerek s\u00fcreci de\u011ferlendirir.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n\n<section class=\"cta-section\">\n\t<p>\n\t\tEvreka&#8217;n\u0131n \u00e7arp\u0131c\u0131 at\u0131k y\u00f6netimi \u00e7\u00f6z\u00fcmleri ile kapsaml\u0131 saha hizmeti operasyonlar\u0131n\u0131z\u0131 y\u00f6netin. Ger\u00e7ek zamanl\u0131 operasyonel \u00f6ng\u00f6r\u00fclerle riskleri azalt\u0131n ve kaliteyi art\u0131r\u0131n.\t<\/p>\n\t\n\t\t\n\t\t<a href=\"https:\/\/evreka.co\/tr\/demo-talebi\/\" class=\"primary-button\">\n\t\t\u00dccretsiz demo talep et\t<\/a>\n\t\n\t\t\n\t\n\n<\/section>\n\n<section class=\"features-card-grid\">\t<h2 class=\"section-title\">\u0130lgili Yaz\u0131l\u0131m \u00c7\u00f6z\u00fcmleri<\/h2>\t<div class=\"container\">\t\t<a href=\"https:\/\/evreka.co\/tr\/cozumler\/musteri-ve-vatandas-yonetimi\/\" class=\"features-card-grid-item\">\n\t\t\t<figure><img decoding=\"async\" src=\"https:\/\/evreka.co\/wp-content\/uploads\/2022\/05\/engagement.svg\" alt=\"\"><\/figure>\n\t\t\t<h3>M\u00fc\u015fteri ve Vatanda\u015f Y\u00f6netimi<\/h3>\n\t\t<\/a>\t\t<a href=\"https:\/\/evreka.co\/tr\/cozumler\/operasyon-yonetimi\/\" class=\"features-card-grid-item\">\n\t\t\t<figure><img decoding=\"async\" src=\"https:\/\/evreka.co\/wp-content\/uploads\/2022\/05\/operations.svg\" alt=\"\"><\/figure>\n\t\t\t<h3>Operasyon Y\u00f6netimi<\/h3>\n\t\t<\/a>\t<\/div>\n\t<a href=\"https:\/\/evreka.co\/tr\/yazilim-cozumleri\/\" class=\"primary-button\">Di\u011fer \u00e7\u00f6z\u00fcmleri ke\u015ffedin<\/a>\n<\/section>","protected":false},"template":"","class_list":["post-37798","use-cases","type-use-cases","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/evreka.co\/tr\/wp-json\/wp\/v2\/use-cases\/37798","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/evreka.co\/tr\/wp-json\/wp\/v2\/use-cases"}],"about":[{"href":"https:\/\/evreka.co\/tr\/wp-json\/wp\/v2\/types\/use-cases"}],"wp:attachment":[{"href":"https:\/\/evreka.co\/tr\/wp-json\/wp\/v2\/media?parent=37798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}